Our Results
When issues and disconnects occur on the work scene and assistance is required to reconnect the elements of an organization's systems, ODR gets results.
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Western Milling Developed and facilitated the first strategic planning retreat for the senior management team of the Queensland operations. Achieved the development of the first 5 year strategic plan for the Queensland management team and an operational plan for the next three years. Ergon Energy – Service Channels Designed and facilitated strategic stakeholder consultation and then designed and facilitated targeted scenario and strategic planning with the management team. Then designed a functionally realigned workforce and change management plan negotiating the incorporation of the new capability of influencing behavioural change in customers to reduce electricity load demand on assets. Bremer Institute of TAFE Conducted a business review, strategic alignment and restructured the Business Development Division of the Institute. Developed the Change and Transition Plan for taking the Business Unit to the new functional alignment. |
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Ergon Energy – Service Channels Designed and facilitated strategic stakeholder consultation and then designed and facilitated targeted scenario and strategic planning with the management team. Then designed a functionally realigned workforce and change management plan negotiating the incorporation of the new capability of influencing behavioural change in customers to reduce electricity load demand on assets. Bremer Institute of TAFE Conducted a business review, strategic alignment and restructured the Business Development Division of the Institute. Developed the Change and Transition Plan for taking the Business Unit to the new functional alignment. Redland Shire Council Conducted a business review including functional analysis, job analysis & design, and resource cluster analysis and restructured the Indigiscapes Environmental Learning unit in line with organizational priorities. Achieved more effective utilization of resources including paid employees and volunteers. Gold Coast City Council Created and conducted a strategic Job Analysis and Design protocol which engaged all division heads and other senior stakeholders in consultation to take the Training Manager role to one coordinating a new capability framework within Council and introducing a Learning Organization approach. Conducted a business unit review including capability profiling, restructure and realignment of the Organizational Learning Unit. Designed the Learning Organization Strategy and framework including mapping the unit’s objectives through the Strategic and Operational plans for the first time. |
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Ergon Energy Limited Enterprise Transformation 2010 (ET2010) program: Conducted senior stakeholder engagement to rebuild stakeholder commitment and understanding of the "Process Facilitation" operating model which was new for the business. Translated stakeholder expectations into a change management plan incorporating Organization Development strategies to align with the Culture and Change Group's new direction. Provided coaching and support to change facilitators and project managers engaged on the various projects within the program. Contestability of Customer Initiated Capital Works: Designed and delivered change management, communications, consultancy, advice, strategies and training to the project taking a previously monopoly process to the market. Engaged both the business and its most vocal and political customers in accepting a very contentious implementation. Developed and conducted change management evaluation methodology, the results of which were provided to the Queensland Competition Authority as evidence of a successful implementation. Zone Sub-Station and Sub Transmission Line Standardization: Provided organizational change strategy and implementation for the standardization agenda as change manager for the projects. Strategies included process facilitation for the end-to-end design and construct methodology with SMEs. Consistently managed the demands of two major change programs simultaneously whilst coaching the project managers and business improvement facilitators in change and stakeholder management processes, practices, principles and challenges. Premier’s Department & Redland Shire Council Designed, developed and delivered workshops in Managing Change & Transition for operational staff and at supervisor levels. |
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Department of Public Works – Whole of State Government Designed a strategy to elicit innovative ideas from which the State Government could gain efficiencies and productivity through implementation. Branded this Whole of State Government initiative “Dimensions” and the workshops “Ignite”. Designed and developed the Whole Of Government (WOG) change management and communication plan to engage public and private sectors under the state government’s Smart State initiative. Designed, delivered and evaluated the highly successful “Ignite” workshops engaging a representative sample from front line through to executive of State Government staff in eliciting innovative ideas. Captured the ideas and common “themes” and reported these as a potential program of works presenting findings to the WOG funding committee. Ergon Energy Developed the first Sustainability Plan for a key Enterprise Transformation 2010 initiative - Depot 3PR, the focus of which was to develop and embed systems and processes for sustaining productivity and efficiency in behavioural change. Gold Coast City Council Created and conducted a strategic Job Analysis and Design protocol which engaged all division heads and other senior stakeholders in consultation to take the Training Manager role to one coordinating a new capability framework within Council and introducing a Learning Organization approach. Conducted a business unit review including capability profiling, restructure and realignment of the Organizational Learning Unit. Designed the Learning Organization Strategy and framework including mapping the unit’s objectives through the Strategic and Operational plans for the first time. Corporate Administration Agency Designed, developed and delivered a Cycle of Service intervention including process mapping, branding, communication and training materials to achieve “Magics” in customer service and drive CAA’s lead position as Queensland’s first shared services agency. Complete Office Supplies Developed an intervention to build customer service capability through competency development, then facilitated the process of mapping the COS Cycles of Service, branding, communications and training towards achieving the vision of “World Class’ customer service. Ergon Energy Limited Designed and delivered a three day Stakeholder Engagement workshop for the Customer Response and Improvement team which included elements of Influencing with Integrity and Managing Challenging Behaviours. |
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Boeing Australia Ltd Profiled the capability of the Product Support Group’s leadership team of Boeing Australia Limited in order to prepare the team to transition the Group into broader commercial markets. A full range of Leadership and Team behaviours were assessed utilizing development/assessment centre methods together with in-depth career development and succession planning. |
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Boeing Australia Ltd Profiled the capability of the Product Support Group’s leadership team of Boeing Australia Limited in order to prepare the team to transition the Group into broader commercial markets. A full range of Leadership and Team behaviours were assessed utilizing development/assessment centre methods together with in-depth career development and succession planning. Coached the managers through feedback and negotiation of individual, team and organizational level development plans and engaged the team in designing strategies to achieve the transition. Achieved significant improvements in the Leadership and Morale measures of the Boeing annual Climate Survey which had been in a 3 year decline. |
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Office of Government ICT and Microsoft
Structured and facilitated stakeholder management workshops to engage senior / executive stakeholders from both organizations in the development of a Stakeholder Relationship charter. Senior Stakeholders report a substantive turn around leading to mutually rewarding business outcomes. Ergon Energy Limited Designed and facilitated a risk management session in which a supplier and the company negotiated a strategy to mitigate the impact of faulty materials so that if failure of the asset were to occur a billion dollar customer would not be taken off line. Bremer Institute of TAFE Conducted a business review, strategic alignment and restructured the Business Development Division of the Institute. Developed the Change and Transition Plan for taking the Business Unit to the new functional alignment. Developed and conducted a Leading Change and Transition workshop for the newly formed Organizational Capability Unit which effectively integrated the interpersonal relationships between the Human Resource and Innovation and Improvement units that until this intervention were effectively operating as two disparate units. Redland Shire Council, Premier’s Department, Queensland Transport, Arup Consulting Engineers, Bremer Institute of TAFE Provided mediation and conciliation services facilitating the achievement of sustainable solutions and coaching supervisors in conflict resolution and professional development strategies to prevent future occurrences. Redland Shire Council, Premiere’s Department & Arup Consulting Engineers, Hayman Island, Bremer Institute of TAFE Developed and delivered tailored Team Building workshops aligning the practical application of learning to organizational strategy and objectives. Facilitated the development of working agreements, charters, individual and team strategies. Queensland Transport Sensitively conducted grievance investigation services, providing timely and efficient researching of relevant facts within Queensland Government and evidentiary requirements. Supported staff on interpersonal issues seeking alternative dispute resolution. |
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Byron Shire Council Conducted training needs analysis and constructed a tailored Certificate IV in Frontline Management initiative to move staff to a continuous improvement culture. Project managed the roll out across the whole of Council’s frontline staff and measured the achieved cultural change against Kirkpatrick Level IV (transfer of training) within the Australian Qualifications Framework. and the Australian Business Excellence Framework. Ergon Energy Designed and delivered an action learning program to take a team of change facilitators through the mapping of their processes to the organisation’s project management approach and to achievement of the Advanced Diploma of Business (Human Resources). DFEST Project managed a Community of Practice engaging learning and development professionals from across Queensland Government in finding solutions for improving completion rates for government qualifications. Queensland Police Service Developed an experiential (Action) learning and assessment protocol in change and strategic management, leadership and strategic human resource practices. Contributed substantially to achieving completion against their EBA by qualifying 37 experienced public sector employees in the Advanced Diploma of Government. Beaudesert Shire Council Project managed the WOB learning strategy implementing a Performance Coaching framework and mitigating Performance Appraisal Discomfort. Designed, developed and delivered the competency based training and assessment for all staff including the Chief Executive. Evaluated the implementation and transfer of training through assessment of the units of competency Giving & Receiving Feedback (PSPGOV315A) and Manage Performance (PSPGOV519A). Education Queensland & Queensland Rail Project Managed the delivery and assessment of eight experiential learning Diploma and Advanced Diploma of Project Management training cohorts. Bremer TAFE Scoped, designed and delivered a fully tailored Building Customer Service Capability training program for the Customer Service and Library Services team. Measured “Compliance” in behavioural assessments (Kirkpatrick Level 4), AQF Certificate IV and Diploma competency. The client reported substantial improvements in performance, morale and team work. TNT Logistics (National) Scoped and developed a fully tailored time/priority management workshop to standardize client management practices across the business. Incorporated project management methodology, providing a framework / code of practice for the management of key issues. |
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Gold Coast City Council & Redland Shire Council Designed and delivered Career Development and Coaching programs and trained the senior HR team at the Gold Coast and the Information Technology team supervisors at Redland in Partnering (coaching) in Career Development to prepare their staff for navigating careers during structural change. |
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Community of Practice |
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Ergon Energy Limited Designed and developed a Community of Practice to integrate change management practices, impacts and risk management across a whole of business transformation program of works. DFEST Project managed a Community of Practice engaging learning and development professionals from across Queensland Government in finding solutions for improving completion rates for government qualifications. |