Mediation & Conciliation

AUD1,650.00 (AUD1,500.00 excl VAT) each

4.  MasterThe role of a mediator conciliator can be very difficult and demanding, but rewarding. You will need to remain neutral and unbiased, have a basic understanding of legislation and  policy, sound communication skills, understand conflict and its causes and be able to apply models of conciliation effectively.

The program covers a large number of topics and although you will acquire many skills to assist you in your role as a conciliator. providing the basics is to be able to carry out your role.


  • Foundations of the mediation process
  • Basic interviewing and counseling skills
  • Principles of conciliation process
  • Universal principles of legislation and policy
  • Inference and assumption
  • Agreements and charters
  • Following up and sustaining commitment