In a workplace, with people from a range of cultures, ages, gender and personality, conflict is inevitable. You'll often be confronted with difficult situations that will need your intervention to resolve so that your staff can move on and get the job done.
This resource will help equip you with the skills and knowledge you need to turn a difficult situation into a positive one.
- identify problems in the workplace
- manage poor work performance, while adhering to your organisation’s policies and procedures
- manage conflict constructively.