Click on the service level (left) to see what our customers say about us.
"Finding the right performance management system and introducing it within council was perplexing. ODR provided a cultural change perspective that enabled the new Individual Development program to be readily accepted by a workforce of mixed business maturity and areas of challenging cultural issues. We utilised Delia's experience in cultural alignment to assist our people appreciate how the new system would be more than a performance improvement initiative and how they could make the most of the tools and processes to build and sustain their careers.
We were surprised and delighted by the consistent positive feedback we recieved from the guys working on the roads to the professional and library staff and the executive team. All reported getting a lot out of the training, especially in terms of coaching and managing challenging behaviours whether supervisor or staff member.
Her advice to take up a coaching and personal/professional development framework and to put the system into practice by evaluating the transfer of learning to the workplace through having ODR assess the behavioural application to nationally recognised units of competency provided proved invaluable in gaining traction. Our people were both motivated to gain the certificate and were able to tap into ODR's experience and objective input on challenging issues they faced.
Delia developed and contextualised both the learning and assessment material so that all the elements of the system from policy, procedure, training and assessment were seamlessly branded."
Christine Fraser: Human Resource Manager - Beaudesert Shire Council
"We were being challenged by the political arm to justify our funding processes and the perceptions in the media did not match our experience within the agency. We needed a way to capture the voice of our customers in a valid and objective way. We selected ODR because they offered a way to map our customer interaction processes and where we might improve rather than a simple survey of customer satisfaction.
Although the initial consultation and process mapping to identify a statistically validated Arts Queensland Customer Interaction Model took some time and effort, it also engaged our staff and customers in a way a simple survey could not and yeilded outstanding data with which we could work.
The regression analysis identified both high levels of customer satisfaction overall and the specific areas we could improve our services. It enabled us to identify where we were quite effective and where efficiencies in the process could be found.
We wanted to be sure we had the model right so we had ODR run it a second time. The model was not only validated, but the process has proved robust in clarifying our operating model."
Sue Campin: Executive Manager Arts & Cultural Programs: Arts Queensland
"Thank you for your valuable contribution (Delia) to our Business Without Boundaries Workshop.
Your guidance and facilitation ensured that the day was a success. Feedback from the workshop has been excellent and all the information that you helped us gather will be used to develop a strategy for improving business processes and the utilisation of new technologies.
Once again thank you for your professionalism and enthusiams for our workshop. It certainly ensured the day was a success."
Ray Moore: Chief Information Officer - Department of Primary Industries: Business Without Boundaries Workshop
"I am pleased to be able to attest to the professional standard of services provided to myself and my organisations by Delia Mozer, Principal of Organisation Development Resources. In my roles as HR Consultant I have chosen to engage the services of ODR to act as principle consultants for my organisations, Carlton and United Breweries (Fosters) and Redland Shire Council.
The services provided included:
Carlton & United
- Consultancy Services: Design Outplacement Program
- Provision of Outplacement Counseling
- Executive Coaching
Redland Shire Council
- Consultancy Services: Managing conflict and change
- Investigation of Grievances
- Job Analysis and Design
- Structural redesign
- Facilitation of Training: Career Development, Team Building
ODR’s services have been of a very high standard with the provision of sound advice and highly customised programes based on superior analytical competency. Delia’s personal approach has been one based on high ethical standards and professional integrity."
Trish Lynn: Human Resource Consultant
"I've been to numerous training programs but this wasn't training. Delia called it a 'system intervention' and only now do I understand what she meant. We had patterns of being with each other that had grown to be comfortable and complimentary but toxic and undermined our performance. I put it down to human nature, but Delia showed me how to dig deep and find the best in my people. I now know my people in a way that previous to my program with ODR would have thought intrusive and unprofessional. The irony is my people tell me weekly how engaged they are with the new way of working and I see it in their results."
Trent Singleton: Manager - Heinz Watties
"I utilised ODR’s knowledge and experience to customise, facilitate, evaluate and certify an Advanced Diploma of Business with a newly formed team I was managing.
With ODR’s expertise I was able to achieve several outcomes. On a professional level this process facilitated the bringing together of a new team to share experiences and knowledge, learn new techniques and approaches to change management and develop a common language and process in relation to the deployment of project outcomes, wrapped in the certification of an Advanced Diploma.
On an individual level ODR provided me with mentoring and feedback as I coached the team though this process and the challenges associated with team development and change management.
I highly recommend Delia, ODR and its services."
Peter Wilson: Manager Project Deployment
“I was overwhelmed and desperate to get my business under control. It felt like the business was running me.
Delia was awesome. When she said I could work smarter not harder I thought she was ignoring the “hard” work I’d done to streamline our processes. However, she kept me to basics using what she called process facilitation and worked through my best attempts to avoid the real underlying issues and the root causes contributing to my stress and anxiety.
After a week together, I took one of the lunch vans off the road losing absolutely minimal income, a good 85% of the challenges and getting balance back in my life. With the time now available to me to think constructively and Delia coaching me in employee empowerment strategies we discovered efficiencies saving further time, effort and ultimately saving money.
My son now says he has a real mum. One that attends his school and sporting events.”
Donna Nicholas: Country Roads Mobile Catering, Bendigo, Victoria
"We really struggled to find and keep quality staff and tired of the internal conflict in the team and training people up just to lose them. ODR was hired to assist with team building and the process was more than we expected. They focused on the how the team roles contributed to the business outcomes and where to utilise our capability to get the best ROI.
Over the two days we identified that we were hiring on potential rather than fit, the team we thought we had was a group of individuals who were wanting exposure to our high tech methodology. My partner and I learned more than we had invisioned and from the workshop we were then able to restructure the business and our approach to the career development of our staff to recognise what we offered to them and align their motivations so that we all were on the same page.
I highly recommend the workshop to anyone looking to get clarity on the constitution and direction of their team."
Debra Spence: Zentec Survey
"We have developed a common trust and openness that is far beyond what I have experienced in previous roles and workplaces. During the work we did with ODR, we found our common purpose and now our energies are focused and we all recognise each others and feel motivated to contribute from our strengths.
As a team, we are no longer prepared to allow the same issues to interfere with our effectiveness. We know that our efficiency and therefore our sense of acheivement and well being depend on voicing our concerns, hearing the impact of what we do on our combined objectives and being able to celebrate the results. We now have and recognise the strategies for doing that and the capability to minimise the defensive ways that used to undermine our performance."
Frank Kenness: CEO Keness Industries
"The Advanced Diploma course met my expectations and more. It was excellent, I learned a lot. The process was user friendly..staff easy to approach. It increased the benchmark for promotion to business manager with previous experience being recognised as well. 10 out of 10.... very professional."
Janice Buchbach: Business Manager - Queensland Health Department
"The best money I ever spent on my development. The priority management program went beyond training me in the tools and techniques of time managment, I discovered where my struggles with time stemmed from, even my concept of time was challenged. I now know the what, why, when, how, where and who of the mechanics and engagement of priorities to ensure the rubber hits the road and how I contribute (or not) to my effectiveness. I am now able to stay focused on the big picture as well as well as the essential basics."
Vesta Gordon: Supervisor - TNT Logistics
"Carol has worked in the Training and Employment industry for over 10 years, training in Hospitality, Business and Retail. Her broader roles have varied in responsibility levels from trainer to coordinator to Manager. Not having had the opportunity to further her education when leaving school, Carol came to Skilling Solutions Queensland as she wanted to get recognition for the skills and experience she had accumulated over 35 years of working.
Carol undertook a recognition of prior learning pre-assessment at the Toowoomba office which resulted in a referral letter for Carol to undertake RPL for the Advanced Diploma in Business Management. She chose Organisation Development Resources as her Registered Training Organisation and was pleased that the entire process was able to be completed via phone calls, emails and faxes. Carol stated ODR were ‘very professional and easy to deal with’, and she ‘was amazed at how simple the process was and wished I had done it sooner’.
Carol said, ‘I have been so pleased by the friendliness and the professionalism of the consultant in Toowomba, that I have encouraged everyone I know to go through the process to get skills recognition.’ Having received her Advanced Diploma, Carol has now enrolled in University studies. And as the Manager of the Business Development team at Toowoomba Education Centre, she proudly displays her newly acquired qualification on her business cards."
Skilling Solutions Queensland
"The Bully Busting workshops came at 'the right place right time' where help was needed with some issues.
I found it really helpful as did my colleagues. We benefitted personally as a team as we were able to see many sides to the issue.
I would highly recommend ODR and its services to anyone."
Robyn Wales: Training & Assessment Coordinator - Disability Services Queensland
"I can only just say this in words that are simple and from a well worn heart. The consideration that you,Delia, have given to me over the years has made a real difference to how I see myself from within and from that external point that others use as a reference. You really listen, ask the questions that nobody really wants to answer and then push to get to the authentic self. Realigning the conscious self with the inner self is not an easy task, especially when one has constantly been in a controlling environment, be that family, the military or police force as I have been. I was always expected to act in a particular manner and was swiftly brought into line when I questioned the motives of others, all I really wanted was answers, instead I received no less than harassment and bullying. I hope that the good work (albeit painful) that Delia is eminently qualified to offer, can help you find your authentic self, like I have."
Anita Newman: Darwin
"I've been able to focus myself on where I want to go and what I want to do. For a long time I had been following my father's dream of who I would be and I had lost sight - or maybe never really knew - who I really was. It did not feel authentic. Delia helped me with a set of assessments and exercises that honed in on my signature strengths and those things that I engage with in life. It was the best thing I've ever done for myself. I had to deconstruct my old automated way and reconstruct me self to be me. My family tell me they now experience more connection with me and I certainly am more connected with my life's purpose."
Andrew Matiani: Perth