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Organisation Development Resources - Individual Effectiveness


An individual is effective when they can access, integrate and utilize all of their personal resources and are enabled to achieve both their personal and professional goals.  Our programs provide the tools, techniques and practices for individuals, their teams and their organisations to maximize the potential of each individual within their unique personal context.  We both assist and enable individuals to access and integrate their self-efficacy so that their belief and capability to succeed is significantly enhanced. 

Individual Effectiveness

Individual Effectiveness

Successful organizations are increasingly aware of the importance of engaging their people, not only in terms of their individual competency (Can Do) and their motivation (Will Do), but in terms of aligning their fit with all elements of their personal and professional context.  From personal life to their work role, team and the business objectives, this level of alignment empowers people with the foundations for self-efficacy, mastery and personal accountability.  From knowing, to doing, to being, our programs instill the know how that stretch and strengthen participants ability to break through self-imposed limitations and reach new heights of effectiveness.

We assist individual, team and organizational learning so that all members see themselves as continual learners empowered to be active participants and partners in the essential process of sustaining viability and agility to move and grow with changing markets. This results in more engaged and satisfied employees, greater efficiencies and significant, measurable performance improvement.

Our personal and professional development workshops build the foundation competencies of personal and interpersonal effectiveness. Our consulting programs engage individuals by lining up those elements critical to success in their unique personal and professional life.

Align Your Self

Align Your SelfPersonal effectiveness is the quality of being able to generate success in what you want and in the way you want.  This coaching program is for those who want more out of life or feel there is more to life and aspire to be all they can be.  We all have dreams, goals, callings and ‘bucket list” items that when we think about them, make us feel as if something is missing:  Something of substance and meaning without which we do not feel authentic or complete.  

The Align Your Self program begins with an exploration of the self, examining all the elements of the system in which we live and that makes each of us unique and gives us a sense of meaning.  Participants undertake a variety of interactive and experiential activities in addition to assessments and inventories specifically designed to draw out deep personal drives, eliminate blockages and liberate your authentic self.

Whether you’re looking to discover your true vocation, transform your sense of self, find the courage to answer a call from your inner voice, or wanting a life worth living; wherever you happen to be—emotionally, mentally, physically and spiritually—the Align Your Self program will meet you there and help get you to where you want to be.

For more information about the Align Your Self program or register in the next Public Workshop.

Align Your Career

Your career is an arena in which the elements of yourself are given expression.  At an individual level the elements composing our careers provide the structure and framework in which you either achieve effectiveness or not.  It makes a tangible difference in our self-efficacy, the way we approach our work and impact those we work and interact with, when we properly align our deepest interests, passions and capabilities within a career that truly embodies who we are. Aligning the elements of your career to either free up your capability or eliminate what is hindering you directly contributes to your effectiveness.  It also determines whether you achieve, feel job satisfaction and are engaged.  

Align Your CareerFrom selecting career aspirations, to navigating career transitions or aligning your career with your soul’s purpose, this program enables you to focus your talents and make the kind of contribution that inspires you every day.  

  • Discover your vocational passion
  • Advance within your profession
  • Change your profession
  • Improve your current job
  • Align your personal and professional priorities
  • Create a healthy balance between work and life
  • Overcome burnout
  • Relocation or transfer
  • Re-enter the work force
  • Navigate and achieve promotion
  • Managing office politics and a difficult co-worker or boss
  • Release yourself from a job that is currently inhibiting your success
  • Looking to make your career feel authentic
  • Recover from being downsized or laid off
  • Wanting a sense of purpose and flow every day
  • Ready for a career that engages your soul

For more information about the Align Your Career or register for the next Public Workshop.

Coach Your Self

Coach_Your_SelfWhether you have a personal or professional question, an uncertainty about your self and / or your effectiveness; and you are ready to take on the challenge of addressing and resolving it, our coaches provide a partner in your success. 

This can be one of the most empowering, potent, enlightening and enriching experiences in an individual’s life as your strengths are focused and enhanced and your limitations challenged and conquered.  Choosing to work and partner with a coach can be transformative. You will have a coach, confidant, trusted advisor, consultant, motivator, advocate, challenger, guide, psychologist / counselor, practice buddy and mentor.  We select the appropriate approach, tools assessments and enablers to transform your challenge into results.

Coaching is widely recognized as an enabler for individual, team and organisational effectiveness and ODR’s coaches provide practical evidence-based approaches to ensuring you attain this return on investment.  Whether choosing coaching for yourself, your team or adopting coaching as an organisation wide cultural style, our experienced consultants offer a full range of coaching programs to align effort for results.

  • Coach Your Self:For the individual wanting to identify the barriers (internal and external) to their effectiveness in a given context.  Devise action targeted projects for implementing learning, access a trusted advisor during implementation and measure your results.
  • Career Coach:  Learn methods for aligning and retaining your people on  the path to career effectiveness.  Create a culture of accountability and responsibility to inspire your people towards discretionary effort.
  • Coaching to Coach:   For leaders who are ready or are looking to refine their ability to coach and empower their people to achieve effectiveness.  Improve your ability to coach and inspire your team to greater accountability, capability and aligned effort.
  • Leadership Team Effectiveness:  Pinpoint the unique critical success factors for your team and those factors and issues that block your team’s effectiveness.  Unblock barriers and overcome challenges to align your team around individual, team and organisational performance.
  • Executive Coaching: When considering your efficacy to move yourself or lead your team from a current to a preferred future state, a coach provides a confidant and co-strategist, competency builder and feedback mechanism to ensure your success and executive presence.

Our highly experienced coaches blend theory, practice and experience in senior organizational roles together with extensive resources to contribute and measure coaching results.

Our workshops impart the foundational coaching competencies (knowledge, skills and attitudes) and our consulting programs benefit those looking for targeted coaching for their unique context.

For more information about the Coach Your Self Program or register in the next Public Workshop

Self Mastery

MasteryAchieving the state of peak performance called Flow and the deep sense of engagement, satisfaction, happiness and creativity that accompanies it, is both an art and a science.  This program provides this in process and strategies.  Participants navigate the balance between having a deep knowledge of their self, interests and motivations, having an aligned career and work context and the ability to identify and navigate the critical factors that contribute to each individual’s personal flow.

The state of flow is intrinsically motivating and deeply rewarding. Athletes describe this state as being in the zone, when everything “clicks” into place.  People who experience flow at work describe it as the passion that comes from doing your best and working to your heart’s content. The benefits for individuals, teams and the organisations in which they work are that flow increases productivity, reduces stress and maximises their impact.

Our Personal Effectiveness workshops develop the competency or knowledge, skills and attitudes for being effective in life and relationships.  Our Mastery program provides a process by which participants develop the mental and physical game plan to use their personal resources to maximise their efficiency and effectiveness.

For more information about the Self Mastery program or register in the next Public Workshop.

Innovate Your Self

Innovate Your SelfThis program is for individuals wanting clarity, direction and focus on their personal effectiveness with their customer/s.  If you're targeting the alignment of your professional identity to best effect, then answering the questions “Who do I serve?”, “What strengths do I bring?", and “How do I best engage utilising my strengths to transform customer relationships and build customer retention?” are central outcomes of this program. 

Every individual serves a customer and our livelihood and effectiveness depends on our ability to identify “who, why and how” to not only achieve customer derived value, but our own personally derived value from the interaction.  A well aligned role provides you with a sense of purpose and engagement in your work.

We all have those moments of truth when we see our self, reflected in the eyes of our customer and are unsure of the connection.  This program will assist you find your own personal brand,  credibility and authentic voice so that your customer relationships are both meaningful and personal. 

  • Establishing signature strengths, look and style
  • Who do you serve and how do you make them feel and define your nicheIf its to be it starts with me
  • Who am I when I am authentic
  • Declare your purpose, mission and value proposition
  • Determine how you’re currently branded
  • Identify where your current state branding is working for you and the gaps
  • Determine your alignment, liberate  and create your professional identityConnect with your unique value and become your own flagship product
  • Define your relevance and placement in the market place
  • Use the Business Model You methodology to determine where the market is for brand you
  • Differentiate yourself from your competitors

We also provide an as required customer advocacy service and/or coaching resource for incumbents when managing and navigating the challenging political environment and cross boundary issues and disputes.  
Our Customer Service Excellence workshops prepare customer interfacing staff for transforming the customer experience through customer advocacy.

For more information about the Innovate Your Self  program or register in the next Public Workshop.

Renew Your Self

In this intensive retreat for business leaders and professionals, we explore ways to keep personal and professional focus and energy high to stay at the top of your game within the complex challenges and conflicts faced in hectic workplaces. Whether you are feeling unfulfilled and disconnected from your drive and motivation for your life and career, or your passion is waning and you’re concerned about possible job burnout.  Maybe you’re just experiencing temporary job burnout.  This program provides an opportunity to renew your enthusiasm for both work and personal aspects of life.

Renew Your SelfReview:  Explore those situations in your life which drain your energy, your leadership ability, or otherwise derail your personal best. 

Reflection:   Create the space for future visioning and perspectives.

Refine:  Eliminate time and effort wasters, distractions, draining thoughts and activities.

Reimagine:  Identify areas requiring a new level of motivation, energy, and focus.

Reprioritise:Manage the critical and mandatory activities and those that can be delegated and eliminate overwhelm.

Re-align:  Establish strategies for aligning the elements of your life to work synergistically and build in renewal cycles.

Recharge:  Learn strategies for recharging when time poor, restart after burn-out or avoid getting burnt to begin with.

Re-engage:  Relocate those intrinsic motivators that inspire and empower you to sustain performance at the top of your game.

Rhythm: Establish and sustain a productive and energizing rhythm.

You will come away with new tools to keep your energy high, plus fresh awareness for resolving the systemic issues that drain or distract you from your purpose at work. Each small group session is limited to 10 participants for accelerated learning. The comprehensive workbook guides your Self-Renewal process, with individual attention to assist with blocks and personal barriers from the facilitator together with ample time for personal reflection. Follow-up coaching is also available.

For more information about the Renew Your Self program or register in the next Public Workshop.

ODR's Experience

Our consultant's bring the experience of implementing a wide range of industries and associated organisational cultures including:


  • Academic Institutions
  • Defence
  • Emergency Services
  • Energy
  • Finance
  • Government Owned Corporations
  • Local, State & Federal Government
  • Hospitality & Tourism
  • Healthcare / Medical
  • Manufacturing
  • Mining & Heavy Industry
  • Not For Profits
  • Oil & Gas (Exploration & Distribution)
  • Retail
  • Transport & Logistics
  • Telecommunications
  • Vocational Education and Training
ODR's Experience

Some of the clients our team have assisted include:

AMCOR Department of Mineral Resources Queensland Transport
Australian Taxation Office Department of the Premier & Cabinet Queensland Police Academy
Arup Consulting Engineers Department of Primary Industries Queensland Performing Arts Centre
Arts Queensland Dept of the Premiere & Cabinet Queensland Rail
Australia Post Department of Public Works RACQ
Ball Solutions Energex Ray White Real Estate
Banana Shire Council Ergon Energy Corporation Ltd Redland Shire Council
Beaudesert Shire Council Gold Coast City Council Redcliffe Shire Council
BHP Golden Casket Roads & Traffic Authority
Boral Ltd Griffith University SAAB Systems
Boeing Greenslopes Private Hospital Salvation Army
Bond University Hansen Pty Ltd Southern Cross University
Bremer Institute of TAFE Hamilton Island SPARQ Solutions
British Aerospace Systems Heinz Watties Australia Spotless
Brisbane Water IBM Stage Musical Productions
Brisbane City Council Intouch Call Centre Sunwater
Byron Bay Shire Council Ipswich City Council Toowoomba City Council
Cancer Council of NSW Junee Correction Centre TNT Logistics
Carlton & United Breweries Lihir Gold (PNG) Translink
Central Sydney Health Service Lloyds Business Brokers Uniting Healthcare
Concord Repatriation Hospital Logan City Council Vietnam Veterans Association
Corporate Administration Agency Maunsell AECOM Westpac
Corporate Administration Agency Macquarie Bank Weston Milling
CSR Building Products  Merill Lynch Wilderness Society
CSR Building Products Mercantile Mutual WorkCover Queensland
Department of Communities Microsoft Zentech Surveys
Department of Defence Office of State Revenue  
Department of Emergency Services Patricks Intermodal  
Department of Justice & the Attorney General Queensland Fire & Rescue  
Department of Natural Resources Queensland Health  
Department of Main Raods Queensland Police Service  


   Click on the service level (left) to see what our customers say about us.

ODR's Clients Say We Provide Effective Solutions

Organisational Effectiveness

"Finding the right performance management system and introducing it within council was perplexing.  ODR provided a cultural change perspective that enabled the new Individual Development program to be readily accepted by a workforce of mixed business maturity and areas of challenging cultural issues.  We utilised Delia's experience in cultural alignment to assist our people appreciate how the new system would be more than a performance improvement initiative and how they could make the most of the tools and processes to build and sustain their careers.

We were surprised and delighted by the consistent positive feedback we recieved from the guys working on the roads to the professional and library staff and the executive team.  All reported getting a lot out of the training, especially in terms of coaching and managing challenging behaviours whether supervisor or staff member.

Her advice to take up a coaching and personal/professional development framework and to put the system into practice by evaluating the transfer of learning to the workplace through having ODR assess the behavioural application to nationally recognised units of competency provided proved invaluable in gaining traction. Our people were both motivated to gain the certificate and were able to tap into ODR's experience and objective input on challenging issues they faced.

Delia developed and contextualised both the learning and assessment material so that all the elements of the system from policy, procedure, training and assessment were seamlessly branded."

Christine Fraser:  Human Resource Manager -  Beaudesert Shire Council


"We were being challenged by the political arm to justify our funding processes and the perceptions in the media did not match our experience within the agency.  We needed a way to capture the voice of our customers in a valid and objective way.  We selected ODR because they offered a way to map our customer interaction processes and where we might improve rather than a simple survey of customer satisfaction.

Although the initial consultation and process mapping to identify a statistically validated Arts Queensland Customer Interaction Model took some time and effort, it also engaged our staff and customers in a way a simple survey could not and yeilded outstanding data with which we could work.

The regression analysis identified both high levels of customer satisfaction overall and the specific areas we could improve our services.  It enabled us to identify where we were quite effective and where efficiencies in the process could be found.

We wanted to be sure we had the model right so we had ODR run it a second time.  The model was not only validated, but the process has proved robust in clarifying our operating model."

Sue Campin:  Executive Manager Arts & Cultural Programs:  Arts Queensland


"Thank you for your valuable contribution (Delia) to our Business Without Boundaries Workshop.

Your guidance and facilitation ensured that the day was a success.  Feedback from the workshop has been excellent and all the information that you helped us gather will be used to develop a strategy for improving business processes and the utilisation of new technologies.

Once again thank you for your professionalism and enthusiams for our workshop.  It certainly ensured the day was a success."

Ray Moore:  Chief Information Officer - Department of Primary Industries:  Business Without Boundaries Workshop


"I am pleased to be able to attest to the professional standard of services provided to myself and my organisations by Delia Mozer, Principal of Organisation Development Resources.  In my roles as HR Consultant I have chosen to engage the services of ODR to act as principle consultants for my organisations, Carlton and United Breweries (Fosters) and Redland Shire Council.

The services provided included:

Carlton & United

  • Consultancy Services: Design Outplacement Program
  • Provision of Outplacement Counseling
  • Executive Coaching

Redland Shire Council

  • Consultancy Services: Managing conflict and change
  • Mediation
  • Investigation of Grievances
  • Job Analysis and Design
  • Structural redesign
  • Facilitation of Training: Career Development, Team Building

ODR’s services have been of a very high standard with the provision of sound advice and highly customised programes based on superior analytical competency. Delia’s personal approach has been one based on high ethical standards and professional integrity."

Trish Lynn:  Human Resource Consultant

Team Effectiveness

"I've been to numerous training programs but this wasn't training.  Delia called it a 'system intervention' and only now do I understand what she meant.  We had patterns of being with each other that had grown to be comfortable and complimentary but toxic and undermined our performance.  I put it down to human nature, but Delia showed me how to dig deep and find the best in my people.  I now know my people in a way that previous to my program with ODR would have thought intrusive and unprofessional.  The irony is my people tell me weekly how engaged they are with the new way of working and I see it in their results."

Trent Singleton:  Manager - Heinz Watties


Peter Wilson"I utilised ODR’s knowledge and experience to customise, facilitate, evaluate and certify an Advanced Diploma of Business with a newly formed team I was managing. 

With ODR’s expertise I was able to achieve several outcomes.  On a professional level this process facilitated the bringing together of a new team to share experiences and knowledge, learn new techniques and approaches to change management and develop a common language and process in relation to the deployment of project outcomes, wrapped in the  certification of an Advanced Diploma. 

On an individual level ODR provided me with mentoring and feedback as I coached the team though this process and the challenges associated with team development and change management.

I highly recommend Delia, ODR and its services."

Peter Wilson:  Manager Project Deployment


Donna & Drew Nicholas“I was overwhelmed and desperate to get my business under control.  It felt like the business was running me.

Delia was awesome.  When she said I could work smarter not harder I thought she was ignoring the “hard” work I’d done to streamline our processes.  However, she kept me to basics using what she called process facilitation and worked through my best attempts to avoid the real underlying issues and the root causes contributing to my stress and anxiety.

After a week together, I took one of the lunch vans off the road losing absolutely minimal income, a good 85% of the challenges and getting balance back in my life.  With the time now available to me to think constructively and Delia coaching me in employee empowerment strategies we discovered efficiencies saving further time, effort and ultimately saving money. 

My son now says he has a real mum.   One that attends his school and sporting events.”

Donna Nicholas:  Country Roads Mobile Catering, Bendigo, Victoria


"We really struggled to find and keep quality staff and tired of the internal conflict in the team and training people up just to lose them.  ODR was hired to assist with team building and the process was more than we expected.  They focused on the how the team roles contributed to the business outcomes and where to utilise our capability to get the best ROI. 

Over the two days we identified that we were hiring on potential rather than fit, the team we thought we had was a group of individuals who were wanting exposure to our high tech methodology.  My partner and I learned more than we had invisioned and from the workshop we were then able to restructure the business and our approach to the career development of our staff to recognise what we offered to them and align their motivations so that we all were on the same page.

I highly recommend the workshop to anyone looking to get clarity on the constitution and direction of their team."

Debra Spence:  Zentec Survey


"We have developed a common trust and openness that is far beyond what I have experienced in previous roles and workplaces.  During the work we did with ODR, we found our common purpose and now our energies are focused and we all recognise each others and feel motivated to contribute from our strengths.

As a team, we are no longer prepared to allow the same issues to interfere with our effectiveness.  We know that our efficiency and therefore our sense of acheivement and well being depend on voicing our concerns, hearing the impact of what we do on our combined objectives and being able to celebrate the results.  We now have and recognise the strategies for doing that and the capability to minimise the defensive ways that used to undermine our performance."

Frank Kenness: CEO Keness Industries

 Individual Effectiveness

"The Advanced Diploma course met my expectations and more.  It was excellent, I learned a lot. The process was user friendly..staff easy to approach.  It increased the benchmark for promotion to business manager with previous experience being recognised as well. 10 out of 10.... very professional."

Janice Buchbach:  Business Manager - Queensland Health Department


"The best money I ever spent on my development.  The priority management program went beyond training me in the tools and techniques of time managment, I discovered where my struggles with time stemmed from, even my concept of time was challenged.  I now know the what, why, when, how, where and who of the mechanics and engagement of priorities to ensure the rubber hits the road and how I contribute (or not) to my effectiveness.  I am now able to stay focused on the big picture as well as well as the essential basics."

Vesta Gordon:  Supervisor - TNT Logistics


"Carol has worked in the Training and Employment industry for over 10 years, training in Hospitality, Business and Retail.  Her broader roles have varied in responsibility levels from trainer to coordinator to Manager.  Not having had the opportunity to further her education when leaving school, Carol came to Skilling Solutions Queensland as she wanted to get recognition for the skills and experience she had accumulated over 35 years of working. 

Carol undertook a recognition of prior learning pre-assessment at the Toowoomba office which resulted in a referral letter for Carol to undertake RPL for the Advanced Diploma in Business Management.  She chose Organisation Development Resources as her Registered Training Organisation and was pleased that the entire process was able to be completed via phone calls, emails and faxes.  Carol stated ODR were ‘very professional and easy to deal with’, and she ‘was amazed at how simple the process was and wished I had done it sooner’.

Carol said, ‘I have been so pleased by the friendliness and the professionalism of the consultant in Toowomba, that I have encouraged everyone I know to go through the process to get skills recognition.’  Having received her Advanced Diploma, Carol has now enrolled in University studies.  And as the Manager of the Business Development team at Toowoomba Education Centre, she proudly displays her newly acquired qualification on her business cards."

Skilling Solutions Queensland


"The Bully Busting workshops came at 'the right place right time' where help was needed with some issues.

I found it really helpful as did my colleagues.  We benefitted personally as a team as we were able to see many sides to the issue.

I would highly recommend ODR and its services to anyone."

Robyn Wales:  Training & Assessment Coordinator - Disability Services Queensland


"I can only just say this in words that are simple and from a well worn heart.  The consideration that you,Delia, have given to me over the years has made a real difference to how I see myself from within and from that external point that others use as a reference.  You really listen, ask the questions that nobody really wants to answer and then push to get to the authentic self.  Realigning the conscious self with the inner self is not an easy task, especially when one has constantly been in a controlling environment, be that family, the military or police force as I have been.  I was always expected to act in a particular manner and was swiftly brought into line when I questioned the motives of others, all I really wanted was answers, instead I received no less than harassment and  bullying.  I hope that the good work (albeit painful) that Delia is eminently qualified to offer, can help you find your authentic self, like I have."

Anita Newman:  Darwin

"I've been able to focus myself on where I want to go and what I want to do.  For a long time I had been following my father's dream of who I would be and I had lost sight - or maybe never really knew - who I really was.  It did not feel authentic.  Delia helped me with a set of assessments and exercises that honed in on my signature strengths and those things that I engage with in life.  It was the best thing I've ever done for myself.  I had to deconstruct my old automated way and reconstruct me self to be me.  My family tell me they now experience more connection with me and I certainly am more connected with my life's purpose."

Andrew Matiani:  Perth