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Organisation Development Resources - Team Effectiveness

ODR's Experience

Our consultant's bring the experience of implementing a wide range of industries and associated organisational cultures including:


  • Academic Institutions
  • Defence
  • Emergency Services
  • Energy
  • Finance
  • Government Owned Corporations
  • Local, State & Federal Government
  • Hospitality & Tourism
  • Healthcare / Medical
  • Manufacturing
  • Mining & Heavy Industry
  • Not For Profits
  • Oil & Gas (Exploration & Distribution)
  • Retail
  • Transport & Logistics
  • Telecommunications
  • Vocational Education and Training
ODR's Experience

Some of the clients our team have assisted include:

AMCOR Department of Mineral Resources Queensland Transport
Australian Taxation Office Department of the Premier & Cabinet Queensland Police Academy
Arup Consulting Engineers Department of Primary Industries Queensland Performing Arts Centre
Arts Queensland Dept of the Premiere & Cabinet Queensland Rail
Australia Post Department of Public Works RACQ
Ball Solutions Energex Ray White Real Estate
Banana Shire Council Ergon Energy Corporation Ltd Redland Shire Council
Beaudesert Shire Council Gold Coast City Council Redcliffe Shire Council
BHP Golden Casket Roads & Traffic Authority
Boral Ltd Griffith University SAAB Systems
Boeing Greenslopes Private Hospital Salvation Army
Bond University Hansen Pty Ltd Southern Cross University
Bremer Institute of TAFE Hamilton Island SPARQ Solutions
British Aerospace Systems Heinz Watties Australia Spotless
Brisbane Water IBM Stage Musical Productions
Brisbane City Council Intouch Call Centre Sunwater
Byron Bay Shire Council Ipswich City Council Toowoomba City Council
Cancer Council of NSW Junee Correction Centre TNT Logistics
Carlton & United Breweries Lihir Gold (PNG) Translink
Central Sydney Health Service Lloyds Business Brokers Uniting Healthcare
Concord Repatriation Hospital Logan City Council Vietnam Veterans Association
Corporate Administration Agency Maunsell AECOM Westpac
Corporate Administration Agency Macquarie Bank Weston Milling
CSR Building Products  Merill Lynch Wilderness Society
CSR Building Products Mercantile Mutual WorkCover Queensland
Department of Communities Microsoft Zentech Surveys
Department of Defence Office of State Revenue  
Department of Emergency Services Patricks Intermodal  
Department of Justice & the Attorney General Queensland Fire & Rescue  
Department of Natural Resources Queensland Health  
Department of Main Raods Queensland Police Service  


Effective organisational strategy recognises that beyond technology or finances it is an enabled workforce, including its leaders and teams, that remains the ultimate competitive advantage.  Our consultants coach and engage teams and their leaders to identify and focus on what matters.  We facilitate the process of aligning team’s composition, roles, relationships and efforts regardless of their level.

Team Effectiveness

Team Effectiveness

More than team building, we deliver immediate practical benefitby engaging team members, including leaders; using activities relevant to the real issues and challenges they face on a daily basis.   Situations in a team’s life cycle when our consultants can add value;

  • Developing self-sustaining, readiness, preparedness and agility
  • Fast-tracking the development of new teams and leaders or launching a project team
  • Enhancing the effectiveness of existing teams and their leaders
  • Diagnosing a team’s current and perceived reality and context
  • When a team is dysfunctional or simply looking for that extra edge
  • When is a team is falling behind in productivity
  • A good team wants to become a great team
  • Conflicts within the team are impeding progress
  • The organisation needs to raise the bar
  • Restructure, downsize and/or reinvention of a team
  • The team is facing an extraordinary challenge
  • Accelerate the conversion of a group of individuals to that of a high-performing team

Contemporary thinking and practice shows that organisations that invest in workforce capability and agility, in concert with their technical and process maturity, are the ones who develop the sustainable competitive advantages.  ODR’s Team Effectiveness Framework identifies the factors that align and mobilise team talent and energy to achieve such organizational objectives.

Team Alignment

Team AlignmentBuilds clear visibility to the drivers of organisational objectives together with accountable measures  so that each team member monitors their own achievements.  Our practical approach to enabling a new team; one that is faltering or a team in renewal, to work more effectively together has proven to be much faster than standard approaches. Goal and role clarity together with meaningful and accepted commitments and performance measures at both the individual and team level are negotiated and agreed to.  Our processes build clear visibility in organizational objectives together with setting accountability measures so the team monitors their own achievements.  Strategies for aligning effort through intrinsic motivations are made explicit and built in so that engagement is sustained. 

  • Purpose:  Who do we serve? Members identify what the team’s contribution is to organisational objectives and what each team member’s role contributes to the team.
  • Team value:  What do we bring to the customer?  Members identify their customer/s, whether internal and/or external, and what their unique value proposition is to the customer.  Mechanisms for listening, recording and responding to the customer voice are agreed.
  • Talents & Unique contributions: How do we express our strengths? Members identify how their strengths contribute to their role and leverage the effectiveness of the team.  Role and team boundaries are defined and boundary riding protocols established.
  • Objectives:   What are our measurable outputs? Team members agree the tangibles they will deliver and what will be in place to ensure this is done reliably.  The resources required and how these will be applied, controlled and scheduled is agreed.
  • Critical Success Factors: What needs to be in place for real success? Team members work to define what team results looks like in action and outputs, and the essentials critical to ensuring it happens.
  • Operating principles:  How do we work with each other? Team members prioritise individual and agreed team values and how these values translate into foundation behaviours upon which trust is built.  Interpersonal effectiveness markers including “rules of the game” and non-negotiable behaviours are agreed.
  • Chartering:  “How committed are we?”  Agreements are contracted in a Team Charter. 

Team members benefit from the confidence and personal accountability goal, role and task clarity brings and their organization benefits from the rapid performance improvement as team outputs align directly to objectives.

Team Composition

Team CompositionThe operating model of each team is as important as the organisational model to its effectiveness.  Often teams have too little "design" in their processes resulting in a lot of activity but very little achievement. Further, even initially effective processes become unproductive over time as the organization moves to meet dynamic markets and changing objectives. When processes cease to fit current realities, roles drift out of alignment, relationships become strained, miscommunication occurs and inevitably business results suffer.

Team effectiveness or the ability of its members to achieve results is more than team work or the way the different personalities within the team interact.  Factors such as team structure, roles and work flow design between team roles and other stakeholders affect their ability to get the work done.  ODR’s consultants assist with minimising the impact of interpersonal issues, high turnover and reduced productivity poorly defined team composition causes through;

  • Evaluating fit for purpose team structure, roles, tasks, workflows
  • Aligning its function within the organisational structure
  • Examining interdependencies within the team and with other teams
  • Determining sufficient capability and capacity of the team to the demands
  • Team, leader, individual role positioning
  • Role analysis and design

Team Leadership

LeadershipA key enabler at organisational, team and individual levels, aligned leadership ignites and empowers strategy into action. Our consulting services provide the leader with actionable and measurable development appropriate to improving their effectiveness within their team context.   Our consultants have extensive leadership training, experience and have been measured through 360 degree assessment to be effective transformational leaders themselves.  As consultant coaches, they assist leaders identify those factors critical to their success in current and future team contexts and select the most appropriate learning approach whether assessment, tool, technique or process to transform the challenges each individual leader faces.

Our leadership solutions are formed at the crossroads where leadership, strategy, and culture meet. We engage leaders in testing their learning in action where greatest learning occurs for individuals and organizations and where companies reap the greatest return on investment.  Our coaching programs include;

  • The Effective Leader:  Identify the barriers (internal and external) to leadership effectiveness.  Devise action targeted projects for implementing learning and measure results.
  • Authentic Leadership:  For the leader ready to step up to the challenge of being true to their authentic self.  Build, align and empower cultures of accountability and responsibility. Inspire discretionary effort.
  • Transformational Leadership:   For specific measurable results in your team including Effectiveness, Satisfaction and Extra Effort.  Improve your ability to coach and inspire your team to greater accountability, capability and effort.  See our Online Coaching program.
  • Leadership Team Effectiveness:  Whether the executive or a management team, or a group of team leaders, our programs for optimizing leadership impact and presence, builds on strengths and embed the behaviours that enable and align teams to greater effect. Identify and focus leadership team’s effort on the unique issues that block their effectiveness.

Our workshop programs train the foundational leadership competencies (knowledge, skills and attitudes) and these programs assess the current capability of the leader and focus their development on being effective and releasing their potential.

High Performing Teams

High Performing TeamsHigh performing teaming is the result of enabling and unlocking the potential of each member’s capability, capacity their relationship with themself and each other, and actively managing all factors critical to the team’s success.  Providing objective observation and assessment, their ODR coach facilitates the identification of current and potentially future tasking and capability gaps; establishes stretch goals in context relevant action learning projects and evolves their teaming to achieve greater performance.  Whether transforming mental models or re-engaging a team for energy, focus and drive, this program generates deep commitment to team effectiveness.

  • Map and navigate the team’s dynamics to determining strategies for optimising the contribution of each member
  • Extend the whole team’s performance by creating and improving consciousness of the team’s dynamics and its impact on culture, engagement and cohesiveness
  • Practice tools for leveraging each member’s talents and contribution
  • Build and enable a committed high impact team culture, engaged with customers and stakeholders
  • Targeted action learning strategies that build capability within their work context and collect objective data to identify team progress
  • Built in opportunities to calibrate learning to continually refine and extend individual and team development?
  • See our Building and Leading High Performance Teams workshop for the foundation competency (knowledge, skills and attitudes), tools and techniques.

Customer Focus

Team Customer FocusODR consultants engage teams in defining and enacting the behaviours and attitudes that meet and exceed customer expectations. 

We facilitate, coach and map the internal processes and customer touch points and moments of opportunity for creating customer satisfaction and loyalty.  We assist teams establish agreed performance standards, align individual, team and organisational structure, culture and process flows and identify and eliminate those tragic behaviours that erode confidence in the team and its members.

  • Customer FocusCreate a unique customer value proposition that focuses team efforts on customer expectations. 
  • Align team focus on customer requirements and expectations
  • Establish customer expectations monitoring and response protocols
  • Embed team accountability to customer satisfaction

Team Renewal

Team RenewalCreating and sustaining effective teams requires persistent renewal and discovery of what works in the team’s current and in preparation for future tasking.  Team tasks vary over time; the contexts they work in vary, as does their membership.  As function, tasking, roles and membership change is a constant; teams must adapt and readjust to the changes that confront them within and external to their organisation.



ODR’s Team Renewal consulting builds reflexivity, preparedness, psychological readiness and agility.

  • Team RenewalEstablish regular team reviews including assessment of relevance and alignment of task and function
  • Team member vigilance for internal and external scanning of changing environmental factors
  • Contingency planning and advice on potential drivers and scenarios for consideration by decision makers
  • Create capability and capacity to objectively review and negotiate individual, team and functional objectives
  • Identify and eliminate inefficient processes and practices that contribute to low-value work
  • Develop practical, high impact solutions that can be implemented immediately to improve individual, team and business performance.
  • Establish protocols to ensure planning and alignment is reviewed regularly and its effectiveness measured.



Team BuildingWhen the synergies required of a team to achieve objectives are to be established, maintained or rebuilt, ODR's consultants are specialists in the provision of team building and dispute resolution workshops. Selecting the most appropriate process, we facilitate a methodology that assists teams to solve problems, analyse issues, trouble shoot, resolve barriers, disconnects and sticking points, Analise the root cause, make decisions and agree to a resolution.

Our experienced organisation development practitioners utilize behavioural science methods such as process facilitation methodology to examine the fundamental infrastructure that supports and/or inhibits current functioning and enables people to think more systematically about a sustainable solution.

This advanced facilitation technique addresses not only the formal or explicit processes playing out in the team dynamic, it addresses and engages with the more subtle, hidden or implicit dynamics and influences. We also deliver workshops in Process Facilitation and can coach new facilitators as they use the techniques. We draw from many and multiple techniques to facilitate dialogue, shared understanding, engagement and improved team dynamics through innovative workshops.

Team Building & Dispute ResolutionTransformational change is often reported by our clients as the most important outcome. Participants in our workshops report experiencing this approach as a "turning point" or "epiphany" in their lives, helping them to construct new identities and to recognize the important social interactions required when returning to work.

Team Building

ODR provide experiential learning for teams of all sizes and at all levels in an organisation, enabling and empowering participants to produce meaningful outputs to which the whole team commits. In addition to the resolution of the issue under exploration, outputs often include the development of agreed behaviours, team charters and action plans.

The types of issues that respond particularly well to team building techniques such as process facilitation are:

Blocked Creativity

sales-teamInterdepartmental Conflict

Interpersonal Rivalry and Conflict

Organisational Change

Poor Team Morale

Problem Solving

Procrastination in meetings

Strategy Development

Team Development

Task and interpersonal relationship misalignment

We also offer workshops in Creating Collaboration from Conflict where participants learn the process of dispute resolution together with interpersonal engagement techniques to assure motivation and commitment rather than simple compliance to agreed behaviours.

Dispute Resolution

Dispute ResolutionODR utilize alternative dispute resolution techniques and processes that systematically isolate issues, develop options, consider alternatives and contract for change. Preventative rather than punitive, our approach seeks to elicit and resolve the root cause whilst protecting the privacy and integrity of the individuals involved in potentially emotionally charged conflicts. In addition, ODR offer mediators with formal training in organisational behaviour and psychology. The process can therefore be readily widened to include assistance with emotional and behavioural issues that stem from disputes between parties.


   Click on the service level (left) to see what our customers say about us.

ODR's Clients Say We Provide Effective Solutions

Organisational Effectiveness

"Finding the right performance management system and introducing it within council was perplexing.  ODR provided a cultural change perspective that enabled the new Individual Development program to be readily accepted by a workforce of mixed business maturity and areas of challenging cultural issues.  We utilised Delia's experience in cultural alignment to assist our people appreciate how the new system would be more than a performance improvement initiative and how they could make the most of the tools and processes to build and sustain their careers.

We were surprised and delighted by the consistent positive feedback we recieved from the guys working on the roads to the professional and library staff and the executive team.  All reported getting a lot out of the training, especially in terms of coaching and managing challenging behaviours whether supervisor or staff member.

Her advice to take up a coaching and personal/professional development framework and to put the system into practice by evaluating the transfer of learning to the workplace through having ODR assess the behavioural application to nationally recognised units of competency provided proved invaluable in gaining traction. Our people were both motivated to gain the certificate and were able to tap into ODR's experience and objective input on challenging issues they faced.

Delia developed and contextualised both the learning and assessment material so that all the elements of the system from policy, procedure, training and assessment were seamlessly branded."

Christine Fraser:  Human Resource Manager -  Beaudesert Shire Council


"We were being challenged by the political arm to justify our funding processes and the perceptions in the media did not match our experience within the agency.  We needed a way to capture the voice of our customers in a valid and objective way.  We selected ODR because they offered a way to map our customer interaction processes and where we might improve rather than a simple survey of customer satisfaction.

Although the initial consultation and process mapping to identify a statistically validated Arts Queensland Customer Interaction Model took some time and effort, it also engaged our staff and customers in a way a simple survey could not and yeilded outstanding data with which we could work.

The regression analysis identified both high levels of customer satisfaction overall and the specific areas we could improve our services.  It enabled us to identify where we were quite effective and where efficiencies in the process could be found.

We wanted to be sure we had the model right so we had ODR run it a second time.  The model was not only validated, but the process has proved robust in clarifying our operating model."

Sue Campin:  Executive Manager Arts & Cultural Programs:  Arts Queensland


"Thank you for your valuable contribution (Delia) to our Business Without Boundaries Workshop.

Your guidance and facilitation ensured that the day was a success.  Feedback from the workshop has been excellent and all the information that you helped us gather will be used to develop a strategy for improving business processes and the utilisation of new technologies.

Once again thank you for your professionalism and enthusiams for our workshop.  It certainly ensured the day was a success."

Ray Moore:  Chief Information Officer - Department of Primary Industries:  Business Without Boundaries Workshop


"I am pleased to be able to attest to the professional standard of services provided to myself and my organisations by Delia Mozer, Principal of Organisation Development Resources.  In my roles as HR Consultant I have chosen to engage the services of ODR to act as principle consultants for my organisations, Carlton and United Breweries (Fosters) and Redland Shire Council.

The services provided included:

Carlton & United

  • Consultancy Services: Design Outplacement Program
  • Provision of Outplacement Counseling
  • Executive Coaching

Redland Shire Council

  • Consultancy Services: Managing conflict and change
  • Mediation
  • Investigation of Grievances
  • Job Analysis and Design
  • Structural redesign
  • Facilitation of Training: Career Development, Team Building

ODR’s services have been of a very high standard with the provision of sound advice and highly customised programes based on superior analytical competency. Delia’s personal approach has been one based on high ethical standards and professional integrity."

Trish Lynn:  Human Resource Consultant

Team Effectiveness

"I've been to numerous training programs but this wasn't training.  Delia called it a 'system intervention' and only now do I understand what she meant.  We had patterns of being with each other that had grown to be comfortable and complimentary but toxic and undermined our performance.  I put it down to human nature, but Delia showed me how to dig deep and find the best in my people.  I now know my people in a way that previous to my program with ODR would have thought intrusive and unprofessional.  The irony is my people tell me weekly how engaged they are with the new way of working and I see it in their results."

Trent Singleton:  Manager - Heinz Watties


Peter Wilson"I utilised ODR’s knowledge and experience to customise, facilitate, evaluate and certify an Advanced Diploma of Business with a newly formed team I was managing. 

With ODR’s expertise I was able to achieve several outcomes.  On a professional level this process facilitated the bringing together of a new team to share experiences and knowledge, learn new techniques and approaches to change management and develop a common language and process in relation to the deployment of project outcomes, wrapped in the  certification of an Advanced Diploma. 

On an individual level ODR provided me with mentoring and feedback as I coached the team though this process and the challenges associated with team development and change management.

I highly recommend Delia, ODR and its services."

Peter Wilson:  Manager Project Deployment


Donna & Drew Nicholas“I was overwhelmed and desperate to get my business under control.  It felt like the business was running me.

Delia was awesome.  When she said I could work smarter not harder I thought she was ignoring the “hard” work I’d done to streamline our processes.  However, she kept me to basics using what she called process facilitation and worked through my best attempts to avoid the real underlying issues and the root causes contributing to my stress and anxiety.

After a week together, I took one of the lunch vans off the road losing absolutely minimal income, a good 85% of the challenges and getting balance back in my life.  With the time now available to me to think constructively and Delia coaching me in employee empowerment strategies we discovered efficiencies saving further time, effort and ultimately saving money. 

My son now says he has a real mum.   One that attends his school and sporting events.”

Donna Nicholas:  Country Roads Mobile Catering, Bendigo, Victoria


"We really struggled to find and keep quality staff and tired of the internal conflict in the team and training people up just to lose them.  ODR was hired to assist with team building and the process was more than we expected.  They focused on the how the team roles contributed to the business outcomes and where to utilise our capability to get the best ROI. 

Over the two days we identified that we were hiring on potential rather than fit, the team we thought we had was a group of individuals who were wanting exposure to our high tech methodology.  My partner and I learned more than we had invisioned and from the workshop we were then able to restructure the business and our approach to the career development of our staff to recognise what we offered to them and align their motivations so that we all were on the same page.

I highly recommend the workshop to anyone looking to get clarity on the constitution and direction of their team."

Debra Spence:  Zentec Survey


"We have developed a common trust and openness that is far beyond what I have experienced in previous roles and workplaces.  During the work we did with ODR, we found our common purpose and now our energies are focused and we all recognise each others and feel motivated to contribute from our strengths.

As a team, we are no longer prepared to allow the same issues to interfere with our effectiveness.  We know that our efficiency and therefore our sense of acheivement and well being depend on voicing our concerns, hearing the impact of what we do on our combined objectives and being able to celebrate the results.  We now have and recognise the strategies for doing that and the capability to minimise the defensive ways that used to undermine our performance."

Frank Kenness: CEO Keness Industries

 Individual Effectiveness

"The Advanced Diploma course met my expectations and more.  It was excellent, I learned a lot. The process was user friendly..staff easy to approach.  It increased the benchmark for promotion to business manager with previous experience being recognised as well. 10 out of 10.... very professional."

Janice Buchbach:  Business Manager - Queensland Health Department


"The best money I ever spent on my development.  The priority management program went beyond training me in the tools and techniques of time managment, I discovered where my struggles with time stemmed from, even my concept of time was challenged.  I now know the what, why, when, how, where and who of the mechanics and engagement of priorities to ensure the rubber hits the road and how I contribute (or not) to my effectiveness.  I am now able to stay focused on the big picture as well as well as the essential basics."

Vesta Gordon:  Supervisor - TNT Logistics


"Carol has worked in the Training and Employment industry for over 10 years, training in Hospitality, Business and Retail.  Her broader roles have varied in responsibility levels from trainer to coordinator to Manager.  Not having had the opportunity to further her education when leaving school, Carol came to Skilling Solutions Queensland as she wanted to get recognition for the skills and experience she had accumulated over 35 years of working. 

Carol undertook a recognition of prior learning pre-assessment at the Toowoomba office which resulted in a referral letter for Carol to undertake RPL for the Advanced Diploma in Business Management.  She chose Organisation Development Resources as her Registered Training Organisation and was pleased that the entire process was able to be completed via phone calls, emails and faxes.  Carol stated ODR were ‘very professional and easy to deal with’, and she ‘was amazed at how simple the process was and wished I had done it sooner’.

Carol said, ‘I have been so pleased by the friendliness and the professionalism of the consultant in Toowomba, that I have encouraged everyone I know to go through the process to get skills recognition.’  Having received her Advanced Diploma, Carol has now enrolled in University studies.  And as the Manager of the Business Development team at Toowoomba Education Centre, she proudly displays her newly acquired qualification on her business cards."

Skilling Solutions Queensland


"The Bully Busting workshops came at 'the right place right time' where help was needed with some issues.

I found it really helpful as did my colleagues.  We benefitted personally as a team as we were able to see many sides to the issue.

I would highly recommend ODR and its services to anyone."

Robyn Wales:  Training & Assessment Coordinator - Disability Services Queensland


"I can only just say this in words that are simple and from a well worn heart.  The consideration that you,Delia, have given to me over the years has made a real difference to how I see myself from within and from that external point that others use as a reference.  You really listen, ask the questions that nobody really wants to answer and then push to get to the authentic self.  Realigning the conscious self with the inner self is not an easy task, especially when one has constantly been in a controlling environment, be that family, the military or police force as I have been.  I was always expected to act in a particular manner and was swiftly brought into line when I questioned the motives of others, all I really wanted was answers, instead I received no less than harassment and  bullying.  I hope that the good work (albeit painful) that Delia is eminently qualified to offer, can help you find your authentic self, like I have."

Anita Newman:  Darwin

"I've been able to focus myself on where I want to go and what I want to do.  For a long time I had been following my father's dream of who I would be and I had lost sight - or maybe never really knew - who I really was.  It did not feel authentic.  Delia helped me with a set of assessments and exercises that honed in on my signature strengths and those things that I engage with in life.  It was the best thing I've ever done for myself.  I had to deconstruct my old automated way and reconstruct me self to be me.  My family tell me they now experience more connection with me and I certainly am more connected with my life's purpose."

Andrew Matiani:  Perth