Organisation Development Resources was formed in June 2001 to satisfy customer requirements in utilising rapidly evolving organisational development knowledge and strategies. Specifically as customers express dissatisfaction with "off-the-shelf” product in preference for the provision of contextualised solutions to corporate directions.
The business has developed well and has undergone an expansion phase successfully and is now consolidating around core products and services. The company is engaged in servicing the needs of a diverse group of customers in private business, not-for-profit organisations and government bodies. This Quality System relates and applies to the full range of company activities.
Although based and mapped to the requirements of international quality standards ISO9001:2000 and intended to evolve closer towards meeting ISO requirements over time, this is an internal working document only.
1.0 SCOPE
This Quality Manual is to inform all employees, associates, facilitators, assessors and contractors to ODR of the standards and processes expected in the conduct of their tasks and roles. Its policies and associated actions cover all systems, processes and actions associated with and having an effect on the business and its outcomes.
ODR's quality system embodies those processes, materials, skills and professional expertise required to design, develop and deliver ODR's programs and services which meet the stated needs of ODR customers.
The Quality Manual sets out ODR's policy and directions for meeting the requirements of the international Standard AS/NZS ISO9001:2000 and provides an important documentary guide to the system and its development.
